We can build your transmitter order in as little as 21 days (a 50,- rush fee for each transmitter applies when you need it earlier). We prefer that you place your order four to five weeks before you need them
We can ship with DHL and UPS. The shipping costs depend on the region, weight of the parcel and the speed of delivery, as calculated using UPS.com and DHL.com. Also your own shipping account could be used. In that case we will omit shipping costs from our invoice.
We accept Visa, AMEX, Mastercard, E-banking (e.g. Sofort, iDeal) and PayPal, as well as Purchase Orders from recognized agencies and institutions. To expedite processing your order, please provide payment information when you place an order. Before payment we send you a Proforma Invoice. After acceptance you receive a final invoice for payment.
New and first cycle refurbished GPS collars are warranted for one year from the time of shipment, or from the calculated minimum battery life, whichever occurs first. GPS collars can be refurbished up to three times. The warranty will expire immediately when the casing or enclosure of a transmitter has been opened, damaged or tampered with before using it on the study animal.
We usually can repair a transmitter in as little as 5 days from the time we receive it. The price of replacement transmitter batteries (LiPo, NiMH or NiCad) depends on battery capacity. For products with expired warranty a standard transmitter check costs 100 and the total costs of the repair depends on the part which needs to be replaced. A revised estimate will be sent to you for authorization. New battery packs are warranted for one year from date of purchase. Repaired transmitters are warranted for thirty (30) days from date of return shipment. Shipment is payed for by the customer (see 2. Shipment)
We provide a refurbishment service for GPS trackers at a nominal cost depending on the model. GPS equipment can be refurbished up to three times. Shipment is payed for by the customer (see 2. Shipment)
The user can easily change the GPS and data transmission settings of the transmitters remotely through a secured web portal. More GPS fixes and/or more data transmissions will take more power from the battery and therefore shorten battery life. Also firmware can be updated remotely.
The costs for data transmissions to and from our server are not included in the purchase of any of our GPS trackers using a GSM, Iridium or Globalstar modem. Depending on the type (GSM, Iridium or GlobalStar), amount and frequency of data transmissions data plan costs can vary between 3 (GSM/GPRS) – 40 (Iridium) per tracker per month.